Shipping & Returns

Shipping

halcyra ships within the United States only.

• Free tracked shipping on every order.
• Orders ship within 1–3 business days.
• Most orders arrive 5–9 business days after you order.

You'll get an email with your tracking link as soon as your order ships. Delivery times are estimates and can be affected by carrier delays, weather and public holidays.

Returns & refunds

Every halcyra order is covered by our 30-day money-back guarantee. If it isn't right for you, for any reason at all, contact us within 30 days of delivery and we'll make it right.

To start a return, get in touch with your order number and we'll send return instructions. Please don't send anything back before contacting us. Items should be returned in their original packaging and in resaleable condition.

If your order arrived damaged or defective, send us a photo and we'll sort it out without a return. Refunds are issued to your original payment method once the return is confirmed, and typically appear within 5–10 business days.